Privacy Policy

ARTICLE 1 : Preamble

This privacy policy applies to the website:

The purpose of this privacy policy is to inform users of the website about:

-How their personal data is collected and processed; Personal data should be considered as any data that is capable of identifying a user. This includes, but is not limited to, first and last name, age, postal address, email address, user location, or IP address;

-What rights users have regarding this data;

-Who is responsible for processing the collected personal data;

-To whom the data is transmitted;

-Any policy the website has regarding “cookies” files.

This privacy policy complements the legal notices and the General Terms of Use that users can consult at the following address:

ARTICLE 2 : General Principles for Collecting and Processing Data

In accordance with the provisions of Article 5 of the European Regulation 2016/679, the collection and processing of user data respects the following principles:

-Legality, loyalty and transparency: data can only be collected and processed with the consent of the data owner. Every time personal data is collected, the user will be informed that their data is being collected and for what reason;

-Limited purposes: the collection and processing of data is carried out to meet one or more specific objectives set out in these terms of use;

-Minimization of the collection and processing of data: only data necessary for the proper performance of the objectives pursued by the website is collected;

-Reduced data retention time: data is retained for a limited duration, of which the user is informed. When this information cannot be communicated, the user is informed of the criteria used to determine the retention period;

-Integrity and confidentiality of collected and processed data: the data controller is committed to ensuring the integrity and confidentiality of the collected data.

In order to be lawful, and in accordance with the requirements of Article 6 of the European Regulation 2016/679, the collection and processing of personal data can only take place if they comply with at least one of the following conditions :

-The user has expressly consented to the processing;

-The processing is necessary for the proper performance of a contract;

-The processing meets a legal obligation;

-The processing is necessary for the preservation of the vital interests of the person concerned or another natural person;

-The processing can be explained by a need related to the execution of a public interest mission or that falls within the exercise of public authority;

-The processing and collection of personal data are necessary for the purposes of the legitimate and private interests pursued by the data controller or by a third party.



The personal data collected on the Arkane Cloud website are as follows :

Your information : name, first name

Contact information : email address

The personal data that is processed also concerns those obtained automatically during the connection and navigation of customers on the Website, including the IP address of their terminal, and/or through computer files stored on their terminal, commonly called « cookies » (hereinafter the « Technical Data »).

You have the option to configure your browser to delete cookies already installed on your terminal, to be prompted to accept or reject the installation of cookies on a case-by-case basis, or to automatically accept or reject all cookies for certain websites or for all websites. However, refusing the use of cookies may prevent some features of the Site from working.

These data are collected when the user performs one of the following operations on the website:

-When the user uses the contact form to make a request.

-When the user registers on his account.

The data controller will keep in its computer systems of the website and under reasonable security conditions all the data collected for a duration of :

Analysis cookies of the websites: 2 years.

The collection and processing of data meet the following purposes :

-response to requests on the contact form

-Processing of orders

The data processing carried out is based on the following legal bases :

-legal obligation

-user consent


Data may be transmitted to the following third parties:

The data we collect from you may be transferred, accessed from, and stored in a country outside of the European Economic Area (the « EEA »).

We share your personal data with:

We rely on trusted third parties to carry out a number of business operations and tasks on our behalf. We only provide them with the information they need to perform the service, and we ask them not to use your personal data for any other purposes.

We always take all possible measures to ensure that all these third parties we work with preserve the confidentiality and security of your data. For example, we may require them to provide services that require the processing of your personal data, such as:

Third parties that assist us and help us provide services, such as loyalty programs, identity management, ratings and comments management, customer relationship management (CRM), web analytics, and search engines, user-generated content creation tools; Third parties that assist us and help us provide IT services, such as platform providers, hosting services, maintenance and technical support services for our databases and our software and applications that may contain your data (these services may sometimes require access to your data in order to perform the tasks requested);

C. Data Hosting

The Arkane Cloud site is hosted by Ionos, whose headquarters is located at the following address : 


The hosting provider can be contacted at the following phone number: 09 70 80 89 11.

The data collected and processed by the site is exclusively hosted and processed in France.



The data processing responsible is: Julien Gauthier, Arkane SARL. He can be contacted in the following way :

The data processing responsible can be contacted by phone at 0609474065.

The data processing responsible is responsible for determining the purposes and means used for processing personal data.


The processing responsible is committed to protecting the personal data collected, not to transmit it to third parties without the user having been informed and to respect the purposes for which these data were collected.

The site has an SSL certificate to ensure that the information and data transfer passing through the site are secure.

An SSL certificate (« Secure Socket Layer » Certificate) serves to secure the data exchanged between the user and the site.

In addition, the data processing responsible undertakes to notify the user in case of rectification or deletion of data, unless this entails disproportionate formalities, costs and procedures for him.

In the event that the integrity, confidentiality or security of the user’s personal data is compromised, the processing responsible undertakes to inform the user by any means.

Article 5: User Rights

In accordance with regulations regarding the processing of personal data, the user has the following rights:

In order for the data processing manager to comply with the user’s request, the user is required to provide the following information: their first and last name, their email address, and if relevant, their account or personal space number or subscriber number.

The data processing manager must respond to the user within a maximum of 30 days.

A. Presentation of the user’s rights in terms of data collection and processing

a. Right of access, rectification and right to erasure

The user can access, update, modify, or request the deletion of their data, by following the procedure outlined below :

The user must send an email to the data processing manager, specifying the subject of their request to the support email address.

If the user has one, they have the right to request the deletion of their personal space by following the following procedure :

The user must send an email to the data processing manager, specifying their personal account name. The request will be processed within 10 working days.

b. Right to data portability

The user has the right to request the portability of their personal data, held by the site, to another site, by complying with the procedure outlined below:

The user must make a request for the portability of their personal data to the data processing manager by sending an email to the email address provided above.

c. Right to limitation and opposition to data processing

The user has the right to request the limitation or to object to the processing of their data by the site, without the site being able to refuse, except to demonstrate the existence of legitimate and imperative reasons, which may prevail over the interests and rights and freedoms of the user.

In order to request the limitation of the processing of their data or to object to the processing of their data, the user must follow the following procedure :

The user must make a request for limitation in the processing of their personal data by email to the data processing manager.

d. Right not to be subject to a decision based solely on automated processing

In accordance with the provisions of Regulation 2016/679, the user has the right not to be subject to a decision based solely on automated processing if the decision produces legal effects concerning them, or affects them significantly in a similar way.

e. Right to determine the fate of data after death

It is reminded to the user that they can arrange what should happen to their collected and processed data if they pass away, in accordance with Law No. 2016-1321 of October 7, 2016.

f. Right to refer to the competent authority

In case the data controller decides not to respond to the user’s request, and the user wishes to contest this decision, or if they believe that one of the rights listed above is being infringed, they have the right to refer to the CNIL (National Commission on Informatics and Liberties, or any competent judge.

B. Personal Data of Minors

In accordance with the provisions of Article 8 of the European Regulation 2016/679 and the Data Protection Act, only minors aged 15 or over can consent to the processing of their personal data.

If the user is a minor under 15, the consent of a legal representative will be required for personal data to be collected and processed.

The site editor reserves the right to verify by any means that the user is over 15 years of age, or that they have obtained the consent of a legal representative before browsing the site.


The website may use “cookies” techniques.

A “cookie” is a small file (less than 4 kb) stored by the website on the user’s hard drive, containing information about the user’s browsing habits.

These files allow the website to process statistics and information on traffic, to facilitate navigation and to improve the service for the user’s comfort.

For the use of “cookies” files involving the saving and analysis of personal data, the user’s consent is necessarily required.

This user consent is considered valid for a period of 6 (six) months maximum. At the end of this period, the website will again ask for the user’s permission to save “cookies” files on his hard drive.

a. User’s opposition to the use of “cookies” files by the website

Non-essential cookies are placed on the user’s terminal only after obtaining his consent. The user can withdraw his consent at any time, as follows:

The right to disable Cookies: you can change the settings of your browser. Many cookies serve to improve the ergonomics and operation of websites/applications, disabling cookies may prevent you from using certain parts of this site, as explained in the corresponding cookie table. For more information, you can visit the following link:

More generally, the user is informed that he can object to the registration of these “cookies” files by configuring his browser software.

For information, the user can find at the following addresses the steps to follow to configure his browser software to object to the registration of “cookies” files:




-Internet Explorer: 


In the event that the user decides to disable the “cookies” files, he can continue his navigation on the website. However, any malfunction of the website caused by this manipulation could not be considered to be the fault of the website publisher.

b. Description of the “cookies” files used by the website

The publisher of the website draws the user’s attention to the fact that the following cookies are used during his navigation:

Arkane Cloud does not have control over the cookies that may be deposited by our Google Analytics tool, maintained by Google LLC, located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States.

By browsing the website, the user is made aware that third-party files “cookies” may be registered.

This specifically refers to the following third parties :

Google Adwords

The user’s attention is drawn to the fact that these sites have their own privacy policies and possibly different terms of use from the site. The site publisher invites users to consult the privacy policies and terms of use of these sites.



This privacy policy can be viewed at any time at the following address:

The site publisher reserves the right to modify it in order to ensure compliance with the current laws.

As a result, the user is invited to regularly consult this privacy policy in order to stay informed of the latest changes that will be made.

However, in case of substantial modification of this policy, the user will be informed as follows: By email to the address communicated by the user.

It is brought to the user’s attention that the last update of this privacy policy took place on: 10/16/2022.


By browsing the site, the user attests to having read and understood this privacy policy and accepts its conditions, particularly regarding the collection and processing of personal data, as well as the use of “cookies” files.