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Legal Cookie Policy

Cookie Policy

arkanecloud.com website and Customer Console

Last updated: October 7, 2026

1. What Is a Cookie?

A cookie is a file placed on the user's device when the user visits a website published by Arkane Cloud (hereinafter the "Site").

This policy applies to the following websites and applications, which together make up the Site:

  • arkanecloud.com, corporate website (hereinafter the "Corporate Website");
  • console.arkanecloud.com, customer application (hereinafter the "Customer Console");
  • lp.arkanecloud.com, advertising landing pages (hereinafter the "Landing Pages");
  • meeting.arkanecloud.com, sales meeting scheduling (hereinafter the "Meeting Scheduler").

Some cookies are strictly necessary for the operation of the Site; others require the user's prior consent in accordance with Article 82 of the French Data Protection Act (loi Informatique et Libertés) and the guidelines of the CNIL (the French Data Protection Authority).

Once transmitted, the cookie will be stored by the user's device for a certain period and sent back to the Site each time the user connects to it.

The cookie file enables its issuer to identify the device on which it is stored, for the period of validity or storage of the cookie.

For the purposes of this policy, the term "cookie" also refers to other trackers that read or write information on the user's device, such as local storage (localStorage), session storage (sessionStorage), IndexedDB databases and invisible pixels.

For the Site and the interfaces accessible from it, Arkane Cloud is the controller of the processing associated with the trackers that it places or has placed for its own purposes.

Where third-party companies place or read trackers on the Site for their own purposes, they act as controllers, where applicable jointly with Arkane Cloud. These companies are identified in the table set out in Article 2.

2. Cookies Used and Purposes

The Site uses cookies and other trackers placed either by Arkane Cloud or by third-party companies whose tools are integrated into the Site.

Some trackers are placed under an Arkane Cloud domain name, in particular from the technical subdomains eu1.arkanecloud.com and eu2.arkanecloud.com, while serving the purposes of a third-party company, in particular Google and PostHog. In such cases, the table below indicates the third-party company concerned. These trackers follow the choice expressed by the user on the website from which they are called.

Cookies are classified into the following categories:

  • Strictly necessary cookies: they enable the technical operation of the Site, security, session management and the storage of cookie choices. They are not subject to consent where they are strictly necessary for the service requested by the user;
  • Functional cookies: they make it possible to remember certain choices or settings of the user, where they are not strictly necessary for the operation of the Site. These trackers are subject to consent where they are not strictly necessary for the operation of the Site or for the provision of a service expressly requested by the user.
  • Audience measurement cookies: they make it possible to measure traffic to and use of the Site;
  • Marketing or advertising cookies: they make it possible to measure campaigns, personalize content or offer tailored communications or advertising.

Cookies subject to consent are only placed after the user has given their agreement.

Scope Company using the cookie Category Purpose Consent Maximum duration Site Arkane Cloud Strictly necessary Authentication and session management, customer account security (protection against request forgery), technical operation of the site, storage of consent choices Not required 1 year Customer Console Stripe Strictly necessary Fraud prevention and securing of bank card payments Not required 400 days Corporate Website, Customer Console Google (reCAPTCHA) Strictly necessary Protection of forms against bots Not required 180 days Corporate Website, Customer Console Cloudflare Strictly necessary Distinguishing between human traffic and automated traffic, anti-bot control Not required 1 year Customer Console LinkedIn Strictly necessary Security, fraud detection, storage of LinkedIn's own consent choices Not required 1 year Customer Console Google, HubSpot, PostHog Strictly necessary Technical verification of the browser's ability to accept cookies Not required 1 day Customer Console Stripe Functional Operation of the payment window Required Session Customer Console LinkedIn Functional Load balancing between LinkedIn's servers Required 1 day Site HubSpot Audience measurement Traffic statistics (visits, sessions, page views), interactions with call-to-action buttons and the chat module, linking of browsing history to a contact record upon submission of a form Required 180 days Site Google (Google Analytics) Audience measurement Audience measurement, including measurement of successive visits made from the same browser, in order to assess the effectiveness of sales campaigns over negotiation cycles that may exceed one year; including by means of server-side measurement operated by Arkane Cloud (server side: hosting provider Stape.io, on the subdomain eu1.arkanecloud.com) Required 2 years Corporate Website, Customer Console, Landing Pages Microsoft (Clarity) Audience measurement Analysis of browsing behavior: heatmaps and session recording Required 1 year Customer Console PostHog Audience measurement Analysis of the use of the Customer Console, including session recording with masking of input fields Required 1 year Site Arkane Cloud Marketing / advertising Sales attribution: storage of the landing page, the referring site and the campaign parameters, in order to associate them with a sign-up or a contact request Required Session Site HubSpot Marketing / advertising Transmission to HubSpot of browsing and device data by means of an invisible pixel Required Session Corporate Website, Customer Console, Landing Pages LinkedIn (Ads) Marketing / advertising Measurement of advertising conversions and creation of audience lists for remarketing purposes Required 3 months Site Google (Google Ads) Marketing / advertising Measurement of advertising conversions and creation of audience lists for remarketing purposes (server side: hosting provider Stape.io, on the subdomain eu1.arkanecloud.com) Required 3 months Corporate Website, Customer Console, Landing Pages Reddit Marketing / advertising Measurement of conversions and advertising targeting, including by matching a hashed email address Required 3 months Corporate Website, Customer Console, Landing Pages Microsoft (Microsoft Advertising) Marketing / advertising Measurement of advertising effectiveness and recognition of the device on the websites of Microsoft's advertising network Required 1 year

Some of the companies mentioned above are established or process data in the United States. Information relating to these transfers and the applicable safeguards is set out in the Privacy Policy.

3. Obtaining and Withdrawing Consent

On the first visit, a banner informs the user, clearly and comprehensively, of the identity of the controller(s), the purposes of each category of trackers, the consequences of refusing or accepting and the existence of the right to withdraw consent.

The banner allows the user to accept or refuse cookies subject to consent with the same degree of simplicity for both choices.

Continuing to browse, merely scrolling the page or taking no action does not constitute consent.

The user may change their choices at any time via the "Manage my cookies" module accessible from any page of the Site.

Each element making up the Site has its own consent collection mechanism: choices expressed on one of them do not necessarily apply to the others, so the user is invited to configure them on each of the websites they visit.

Consent is retained for a maximum of six (6) months before being requested again.

The choices and proof of consent are retained for the period necessary to demonstrate them.

4. Browser Settings

The user may also configure their browser to refuse all or some cookies; such settings may alter access to certain features of the site.

The configuration procedure depends on the browser used. Information is available on the help pages of the main browsers, in particular Chrome, Firefox, Safari, Edge and Opera.

Browser settings do not replace the consent collection mechanism made available on the Site where such mechanism is legally required.